Refund policy

UNITED STATES RETURNS

Original shipping costs are non-refundable. If you choose to use our prepaid domestic return label, a $12.00 flat-rate return shipping fee will be deducted from your refund.

Magnetic Bag Company reserves the right to refuse any return that does not meet the requirements outlined below. If a return is refused, no refund will be issued and the item may be returned to the customer at their expense.

To start your return, log in to your account at https://account.magneticbagcompany.com and submit a return request. Once approved, you will receive an email with your return shipping label.

If you are arranging your own shipping, please send all shipments to 511 6th St, Madison, AL 35756, Attn: Magnetic Bag Company.

REFUND ACCEPTANCE CRITERIA:

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Magnetic Bag Company is not responsible for damage to any device including, but not limited to, cellular device, credit cards, televisions, or laptops. Magnetic Bag Company is not responsible for the degradation of the magnets overtime and will not replace, exchange, or refund any product due to magnetic strength after the product has been used for an extended period of time. We are happy to help with troubleshooting the products or replacing them if the Magnetic Bag Company finds fit.

Unfortunately, we cannot accept refunds on last chance items or gift cards.

INTERNATIONAL RETURNS

Original shipping costs are non-refundable and you will choose your own carrier to return your items. Include your original packing slip and use a tracking service to guarantee your delivery. Packages that are lost and untraceable are not eligible for refunds. Magnetic Bag Company reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. 

Please send all shipments to 511 6th St, Madison, AL 35756, Attn: Magnetic Bag Company.

FULFILLED ORDERS:

The Magnetic Bag Company stands behind the quality of all of our products and we hope that you're 100% satisfied with your gear. If you're unsatisfied for any reason, you may return your items within 30-days of your purchase date for a full refund, less shipping.

Items must be in brand new condition and original tags and packaging must be attached and provided. Please email us if you have any issues or questions with the products purchased.

 

DAMAGES AND ISSUES:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

EXCHANGES:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.