Frequently asked questions

FAQ

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What is a Magnetic Bag?

Our Magnetic Bags are uniquely designed bags that uses an integrated magnetic backing to attach to magnetized surfaces such as fitness equipment. It's perfect for keeping your essentials secure and easily accessible during workouts or on the go.

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How does the magnetic securement work?

The magnetic securement is achieved through a powerful magnetic backing on the bag, which easily adheres to magnetized surfaces. This ensures that your bag stays in place, keeping your belongings secure while you focus on your activities.

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Will the magnets in the bag damage my phone or credit cards?

We've taken precautions to prevent damage. Our bag's magnets are shielded to protect your items. Many modern smartphones and payment methods are resilient to magnets. While older magnetic-strip cards may be affected, most now use chip or tap-to-pay technology, which is magnet-resistant. Your device and card safety are our priorities. Click here to read more about the warnings.

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How long does shipping usually take?

We offer free shipping on all orders and try our best to get your magnetic bag to you as quickly as possible. Shipping times may vary by location.

If the product is in pre-sale, click here to learn more about shipping times for pre-sale orders. Your patience is greatly appreciated as we work to deliver our innovative product promptly.

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What is your refund policy?

We want you to be completely satisfied with your purchase. If you're not happy with your magnetic bag for any reason, please refer to our refund policy on our website for detailed information on how to initiate a return or request a refund.

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Shipping Protection

Shipping protection is an optional add on to your order that protects your order in the event it is lost, stolen, or failed to deliver.

This is separate than the existing 30 day guarantee that is free for all orders!In the event your package is lost, stolen, wrong address, failed to deliver, or any other issue during shipment, we will cover the cost and immediately send you a replacement!

To file your shipping protection claim, contact support@magneticbagcompany.com

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Warnings

Read all warnings prior to use of this product. Failure to follow these warnings can result in serious injury or death. When purchasing this product, you become fully responsible for your safety, the safety of others, animals and property that come in contact with these magnets. Neodymium magnets are not to be handled inappropriately to reduce the risk of danger. Do not leave in a hot car for a long time to jeopardize the strength of the magnets. 

Safe Handling of Neodymium Magnets

  • Neodymium magnets must be handled with care and caution to prevent personal injuries not limited to; broken skin, bruises and bone fractures.

Medical Devices and Implants

  • Keep away from pacemakers, ICD (Implantable Cardioverter Defibrillator) or any other implanted/internal medical device.

Risk of Personal Injuries

  • Neodymium magnets are extremely strong and will attract from several inches apart causing a violent collision causing injury.

Eye Protection Recommended

  • Neodymium magnets are brittle. Violent magnetic collisions can cause the magnets to break and send sharp magnetic pieces through the air. Eye protection is recommended.

Avoid Altering Magnets

  • Do not cut, drill or alter the magnets in anyway. Neodymium magnet dust is extremely flammable.

Prevent Ingestion or Insertion

  • Do not put a magnet(s) in your mouth or any other part of your body. Neodymium magnets can stick to intestines or organs and cause serious injury or death. Seek immediate medical attention if the magnets are inhaled, swallowed or inserted in any part of your body.

Temperature Sensitivity

  • Neodymium magnets have shown the ability to retain their effectiveness up to 175 degrees Fahrenheit, yet this temperature will vary depending on the size, shape, grade and application of the magnet. Do not leave in a hot car for a long time to jeopardize the strength of the magnets. The Magnetic Bag Company is not responsible for the degradation of the magnets overtime and will not replace, exchange, or refund any product due to magnetic strength concerns. 

Washing and Cleaning

  • Do not put the bag or neodymium magnets in a washing machine or the dryer. 

Intended Use of Magnets

  • The neodymium magnets are intended to be used ONLY in the designated pockets. All other uses are strictly prohibited. Do not try to remove or alter the bag in anyway to try to remove the magnets from the bag. 

Supervision for Minors

  • If under the age of 16, do not remove the magnets from their designated pockets without parental supervision.

Avoid Placing Magnets on Electronic Devices

  • Do not place magnets on credit cards or any electronic devices including, but not limited to, televisions or laptops. The Magnetic Bag Company is not responsible for damage to any device including, but not limited to, cellular device, credit cards, televisions, and laptops. 

Keep Out of Reach of Children

  • Neodymium magnets can be a choking hazard for young children. Always keep them out of reach of children to prevent accidental ingestion.

If you have any questions regarding these warnings, please contact support@magneticbagcompany.com

By purchasing products from the Magnetic Bag Company, you acknowledge the return/warranty policies and have read the warnings that are associated with this purchase. All materials, colors, and accessories are subject to change. 

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Product Care

If you need to clean your gear, please spot clean or wipe with a soft moist cloth or sponge only. Use only mild detergent and water when necessary. Then, hang to dry away from direct sunlight.

DO NOT machine wash or dry clean, machine/tumble dry, use bleach, solvents, or any other harsh chemicals, nor iron to avoid permanent damage to your gear.